Privacy policy.
**Privacy Policy for Board Up LA**
**Effective Date:** 05/01/2025
**Last Updated:** 05/01/2025
This Privacy Policy describes how Board Up La, INC ("Board Up LA," "we," "us," or "our"), operator of the website www.boardupla.com (the "Site"), collects, uses, and shares personal information of California residents and other users of our services. We are committed to protecting your privacy.
This policy is intended to comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) and other applicable privacy laws.
**1. Information We Collect**
We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household ("Personal Information").
The categories of Personal Information we may collect include:
* **Identifiers:** Such as your real name, alias, postal address (for service location), unique personal identifier, online identifier, Internet Protocol (IP) address, email address, phone number, or other similar identifiers.
* **Customer Records Information:** Such as your name, signature (if applicable), address, telephone number, and details related to the services you request (e.g., nature of the incident requiring board-up, property type, service history). This information is often necessary for providing our services and for invoicing.
* **Commercial Information:** Records of services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies related to our services.
* **Internet or Other Electronic Network Activity Information:** Such as browsing history on our Site, search queries, interaction with our website (e.g., pages visited, time spent on pages), device information (e.g., browser type, operating system). This is often collected automatically as you navigate our Site.
* **Geolocation Data:** We may collect imprecise location data (e.g., based on your IP address) or more precise location if necessary to provide our services (e.g., the service address you provide).
* **Sensitive Personal Information:** In the course of providing our emergency board-up services, we may incidentally process information that could be considered sensitive, such as information relating to a security incident (e.g., vandalism, break-in) at your property. We only use this information to provide the requested services.
**How We Collect Your Information:**
* **Directly from you:** When you request our services, contact us via phone, email, or our website contact form (e.g., providing your name, contact details, service address, and description of the issue).
* **Through our service providers:** We use third-party software, such as GetJobber, to manage service requests, scheduling, invoicing, and customer communication. Information you provide may be entered into or processed through these systems.
* **Automatically when you use our Site:** Like many websites, we may use cookies, web beacons, and other technologies to collect information about your usage of our Site.
**2. How We Use Your Information**
We use your Personal Information for the following business purposes:
* **Providing and Managing Our Services:** To schedule and perform board-up services, communicate with you about your service request, provide customer support, and manage your account (including invoicing and payment processing through our service providers like GetJobber).
* **Communication:** To respond to your inquiries, send you service-related communications (e.g., appointment confirmations, dispatch notifications, service updates), and request feedback or reviews about our services (you may opt-out of non-essential communications).
* **Business Operations:** For internal record keeping, financial accounting, analyzing our service performance, and improving our services.
* **Legal Compliance and Protection:** To comply with applicable laws, regulations, legal processes, or enforceable governmental requests; to protect our rights, privacy, safety, or property, and/or that of you or others; and to detect, prevent, or otherwise address fraud, security, or technical issues.
* **Website Improvement:** To understand how users interact with our Site and to improve its functionality and user experience.
We do not use your Personal Information for purposes other than those disclosed in this Privacy Policy unless we obtain your consent or as required or permitted by law. We do **not** sell your Personal Information and have not sold Personal Information in the preceding 12 months. We also do **not** share your Personal Information for cross-context behavioral advertising.
**3. How We Share Your Information**
We do not sell your Personal Information. We may share your Personal Information with the following categories of third parties for business purposes:
* **Service Providers:** We share information with third-party vendors, consultants, and other service providers who perform services on our behalf. This includes:
* **GetJobber:** For customer relationship management, scheduling, invoicing, and communication related to our services. We encourage you to review GetJobber's privacy policy to understand how they handle your information.
* **KrispCall:** For customer relationship management, scheduling, invoicing, and communication related to our services. We encourage you to review KrispCall’s privacy policy to understand how they handle your information.
* **Legal Authorities:** If required by law or in response to valid legal processes, such as a subpoena, court order, or government request.
* **To Protect Rights and Safety:** If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Board Up LA, our customers, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
* **Business Transfers:** In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different privacy policy.
**4. Data Storage, Security, and Retention**
* **Storage:** Your Personal Information is primarily stored and processed using third-party software, including GetJobber. We do not typically maintain separate physical copies of customer information outside of these systems for routine operations.
* **Security:** We take reasonable administrative, technical, and physical measures to protect your Personal Information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. We rely on the security measures implemented by our service providers, such as GetJobber and KrispCall for data stored on their platforms. However, no internet or email transmission is ever fully secure or error-free, so you should take special care in deciding what information you send to us.
* **Retention:** We retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, to resolve disputes, and to enforce our agreements. The criteria used to determine our retention periods include the length of time we have an ongoing relationship with you and provide services to you, our legal obligations, and the necessity of the information for our business operations.
**5. Your Rights Under the CCPA/CPRA (California Residents)**
If you are a California resident, you have the following rights regarding your Personal Information, subject to certain limitations:
* **Right to Know/Access:** You have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past 12 months. This includes:
* The categories of Personal Information we collected about you.
* The categories of sources for the Personal Information we collected about you.
* Our business or commercial purpose for collecting that Personal Information.
* The categories of third parties with whom we share that Personal Information.
* The specific pieces of Personal Information we collected about you.
* **Right to Delete:** You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions (e.g., if the information is necessary to complete a transaction, provide a requested service, detect security incidents, or comply with a legal obligation).
* **Right to Correct Inaccurate Information:** You have the right to request that we correct any inaccurate Personal Information that we maintain about you.
* **Right to Opt-Out of Sale or Sharing:** We do **not** sell your Personal Information and do **not** share your Personal Information for cross-context behavioral advertising. Therefore, there is no need to opt-out of sale or sharing.
* **Right to Limit Use and Disclosure of Sensitive Personal Information:** You have the right to direct us to limit our use of your Sensitive Personal Information to that use which is necessary to perform the services or provide the goods reasonably expected by an average consumer who requests such goods or services, or as otherwise permitted by the CCPA/CPRA. As stated, we only use Sensitive Personal Information incidentally collected to provide our board-up services. If you have concerns, please contact us.
* **Right to Non-Discrimination:** We will not discriminate against you for exercising any of your CCPA/CPRA rights.
**How to Exercise Your Rights:**
To exercise your rights to know, delete, or correct, please submit a verifiable consumer request to us by:
* Calling us at: 213-714-1000
* Emailing us at: info@boardupla.com
* Mailing us at: 8521 Norwalk Blvd Ste E., Whittier, CA 90606
Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child.
Your verifiable consumer request must:
* Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative.
* Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.
We will endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.
**6. Cookies and Tracking Technologies**
Our Site may use "cookies" and similar tracking technologies (like web beacons) to enhance user experience, analyze site traffic, and for other operational purposes. Cookies are small files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
**7. Children's Privacy**
Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect Personal Information from children under 16. If we become aware that a child under 16 has provided us with Personal Information, we will take steps to delete such information. If you believe that we might have any information from or about a child under 16, please contact us at [Insert Your Email Address for Privacy Inquiries].
**8. Changes to This Privacy Policy**
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
**9. Contact Us**
If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise your rights as a California resident, please contact us at:
Board Up LA
Attn: Privacy Compliance
info@boardupla.com
213-714-1000
8521 Norwalk Blvd Ste E., Whittier, CA 90606
Please ensure you clearly state that your query is privacy-related.